Privacy Policy

Last updated: 12/17/2025

1. Information We Collect

We collect the following information when you use Alive Album:

  • Email address (required for delivery of your video)
  • Images you upload (processed to create your album)
  • Payment information (processed securely through Stripe)
  • Job status and processing information

2. How We Use Your Information

We use your information to:

  • Process and deliver your video album
  • Send you completion notifications and download links
  • Process payments
  • Improve our service and troubleshoot issues

3. Data Storage

Your images and videos are stored securely on Google Cloud Platform. We retain your data for 30 days after job completion, after which it is automatically deleted. Final rendered videos may be retained longer for your convenience.

4. Data Security

We implement industry-standard security measures to protect your data. All data transmission is encrypted, and access is restricted to authorized personnel only.

5. Third-Party Services

We use the following third-party services:

  • Stripe: Payment processing (see Stripe's privacy policy)
  • Google Cloud Platform: Data storage and processing
  • Replicate.com: AI animation processing

6. Your Rights

You have the right to:

  • Request access to your personal data
  • Request deletion of your data
  • Opt out of marketing communications

7. Cookies

We use minimal cookies for essential functionality. We do not use tracking cookies or third-party analytics.

8. Contact

If you have questions about this Privacy Policy, please contact us through our support page.